Treating Customers Fairly Training Course

Treating Customers Fairly Training Course

£16.80 (£14.00 ex VAT)

Treating Customers Fairly – Summary

This course designed to introduce the principle of treating customers fairly (TCF) to raise standards in the ways customers are approached and dealt with, helping increase consumer confidence and your reputation.

  • Certification:- Treating Customers Fairly Training Certificate available immediately on successful completion of the course
  • Cost:- £16.80 incl VAT
  • Duration:- 40 mins
  • Format: Available online via desktop or tablet 24 hours a day, 7 days a week (immediately after purchase)

If you would like a group discount please get in touch with us.

SKU: 8fbd2153-85fe-4c60-a68e-d24d9444152f

Description

Treating Customers Fairly Online Training Course

Treating Customers Fairly: – Course Overview

Treating Customers Fairly training is designed to introduce employees who work in the financial sector to the principle of treating customers fairly so as to raise standards in ways that benefit customers and increase consumer confidence.

The Financial Conduct Authority (FCA) regulates the financial services sector and as such promotes standards for the financial industry to follow. The Treating Customers Fairly course aims to outline the guidance from the FCA and how you can ensure you consider TCF when dealing with customers.

The TCF course outlines:

  • The principles of TCL
  • Examples of how TCL might affect the day-to-day of your business
  • Enforcement of TCL

Treating Customers Fairly: – Suitable For

The course is designed to introduce employees working in the Financial Services sector to the principles of Treating Customers Fairly.

 

If you are interested in this, check out our Whistleblowing Procedures Online Training Course as well!

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