Treating Customers Fairly Online Training Course
Treating Customers Fairly: – Course Overview
Treating Customers Fairly training is designed to introduce employees who work in the financial sector to the principle of treating customers fairly so as to raise standards in ways that benefit customers and increase consumer confidence.
The Financial Conduct Authority (FCA) regulates the financial services sector and as such promotes standards for the financial industry to follow. The Treating Customers Fairly course aims to outline the guidance from the FCA and how you can ensure you consider TCF when dealing with customers.
The TCF course outlines:
- The principles of TCL
- Examples of how TCL might affect the day-to-day of your business
- Enforcement of TCL
Treating Customers Fairly: – Suitable For
The course is designed to introduce employees working in the Financial Services sector to the principles of Treating Customers Fairly.
If you are interested in this, check out our Whistleblowing Procedures Online Training Course as well!